At Fridam, we work to ensure that every order is carefully prepared and shipped securely, ensuring that products arrive in the best possible condition.

Order Preparation

All orders are carefully reviewed and prepared before shipment. Cards are protected with sleeves, top loaders, and reinforced packaging. For orders containing multiple items, shipments are packed in an appropriately sized box to prevent damage caused by pressure or lack of space.

Shipping Methods

We offer different shipping options, which may include certified methods with tracking and non-certified methods without tracking.
The availability and cost of each shipping method are displayed during the checkout process.

Non-Certified Shipments and Non-Premium Certified Shipments (Spain)

If the customer selects a non-certified shipping method, as well as the non-premium certified shipping option, Fridam Store is not responsible for any loss, delay, or incident once the order has been handed over to the carrier.

This condition is clearly displayed in the description when selecting the shipping method.

We strongly recommend selecting a fully tracked shipping method for greater security and peace of mind.

International Shipping Conditions

For orders placed outside of Spain (Europe, United States, Australia, and other international destinations), during the checkout process you may see the option to choose between standard shipping and premium shipping.

The difference is that the “Premium” option available at checkout includes additional insurance coverage, which protects the shipment against possible loss or incidents during transit.

If the customer chooses a shipping method without insurance, Fridam Store will not be held responsible for any loss, delays, or incidents once the order has been handed over to the carrier.

This condition is clearly stated in the description when selecting the corresponding shipping method before completing the purchase.

Our Promise: "Next Day Shipping"

All orders will be shipped on the next business day following payment confirmation, except for orders placed during weekends or public holidays in Spain or France.

If an order is not dispatched within the stated timeframe, we will cover the cost of a premium shipping service, including priority delivery and insurance coverage against damage or loss during transit.

We would like to inform you that, starting June 1st, your orders can be processed and shipped from our warehouse in France.

As a result of this new operation and the process of reorganization and stock transfer between warehouses, some orders may experience longer preparation and shipping times than usual during the next few weeks.

This measure will allow us to optimize logistics management, improve stock availability, and offer more competitive shipping conditions in the medium and long term.

We appreciate your understanding and trust

Delivery Times

Delivery times are estimates and depend on the carrier and the destination. Fridam Store cannot guarantee exact delivery times and is not responsible for delays caused by third parties.

Damage During Transport

Although packaging is designed to provide maximum protection, any incident must be reported immediately upon receipt of the order, providing clear evidence such as photographs of the packaging and the product.

Taxes and Duties for Shipments to the United States

For orders shipped to the United States, taxes, duties, and import charges are normally managed and paid at the time of purchase under a Delivery Duties Paid (DDP) service, helping ensure a smoother delivery experience with no unexpected costs upon arrival.

However, for orders placed from May 24 onwards with a total value exceeding $800 USD, prepaid customs and import duties may no longer be available due to shipping limitations.

In these cases:

- Import duties, taxes, and customs fees will be the responsibility of the customer upon delivery,

- Prepaid customs charges collected automatically during checkout will be refunded separately after the order is processed,

- Customers will receive a confirmation email explaining this policy and the applicable import procedure.

In exceptional circumstances resulting from regulatory changes or customs inspections, additional adjustments may still be made by local authorities.

Fridam Store works to ensure that all shipments to the United States are handled transparently, securely, and with no unexpected surprises whenever possible.

By completing a purchase with delivery to the United States, the customer declares that they have read, understood, and accepted all the conditions set out above.

Taxes and Duties for Shipments to Canada

For shipments destined for Canada, we inform our customers that, due to local regulations, Fridam is not authorized to offer shipments under DDP (Delivery Duty Paid) terms. Therefore, we are unable to collect any potential import taxes, duties, or fees in advance at the time of purchase.

This means that, in certain cases, Canadian customs authorities may apply additional charges once the shipment has arrived in the destination country and before final delivery. These charges may include GST (Goods and Services Tax) of 5%, as well as provincial taxes (PST or HST), which can range between 8% and 15% in total, depending on the province of destination.

Additionally, import duties may apply (typically ranging from 0% to 18% depending on the type of product), as well as handling or clearance fees charged by the carrier.

These charges are the sole responsibility of the customer and must be paid directly to the relevant authorities or the local carrier in order to receive the package. Fridam Store has no control over these amounts and cannot cover them on behalf of the customer.

By completing a purchase with delivery to Canada, the customer declares that they have read, understood, and accepted all the conditions set out above.

Taxes and Fees for Shipments to Australia

For orders shipped to Australia, customers are informed that, due to local regulations, Fridam Store is not authorized to collect possible import taxes, fees, or duties in advance at the time of purchase.

This means that, in certain cases, Australian customs authorities may apply an additional tax of up to 10 percent of the order value GST once the shipment has arrived in the destination country and before final delivery.

These charges are the sole responsibility of the buyer and must be paid directly to the authorities or the local carrier in order to receive the package. Fridam Store has no control over these amounts and cannot assume them on behalf of the customer.

By completing a purchase with delivery to Australia, the customer declares that they have read, understood, and accepted all the conditions set out above.

Taxes and Fees for Shipments to New Zealand

For orders shipped to New Zealand, customers are informed that, due to local regulations, Fridam Store is not authorized to collect possible import taxes, fees, or duties in advance at the time of purchase.

This means that, in certain cases, customs authorities may apply an additional tax of up to 15 percent of the order value GST once the shipment has arrived in the destination country and before final delivery.

These charges are the sole responsibility of the buyer and must be paid directly to the authorities or the local carrier in order to receive the package. Fridam Store has no control over these amounts and cannot assume them on behalf of the customer.

By completing a purchase with delivery to New Zealand, the customer declares that they have read, understood, and accepted all the conditions set out above.

Taxes and Fees for Shipments to United Kingdom

For orders shipped to the United Kingdom, customers are informed that, following its departure from the European Union, Fridam Store is not authorized to collect certain import taxes, duties, or customs fees in advance at the time of purchase.

This means that, depending on the value of the order, UK customs authorities may apply Value Added Tax (VAT), typically at a rate of 20%, as well as any applicable import duties once the shipment has arrived in the destination country and prior to final delivery.

These charges are the sole responsibility of the customer and must be paid directly to the relevant authorities or local carrier in order to receive the package. Fridam Store has no control over these charges and cannot assume responsibility for them on behalf of the customer.

By completing a purchase with delivery to the United Kingdom, the customer acknowledges that they have read, understood, and accepted all of the above conditions.

Taxes and Fees for Shipments to Ukraine

For shipments destined for Ukraine, customers are hereby informed that, in accordance with the customs regulations in force in the destination country, Fridam Store is not authorized to collect or prepay any import taxes, duties, or customs charges at the time of purchase.

Accordingly, Ukrainian customs authorities may apply applicable indirect taxes (including Value Added Tax, generally set at 20%), as well as, where applicable, customs duties and administrative fees, once the shipment arrives in the destination country and prior to its final delivery. Such charges may apply particularly where the declared value of the shipment exceeds the duty-free threshold established under applicable Ukrainian law.

These charges shall be borne exclusively by the recipient, who will be required to pay them directly to the relevant authorities or the designated logistics provider responsible for customs clearance, as a condition for the release and delivery of the shipment. Fridam Store does not participate in the assessment of these charges and assumes no liability in relation thereto.

By placing an order for delivery to Ukraine, the customer acknowledges having read, understood, and fully accepted the conditions set forth above.

Taxes Customs and Special Conditions for Shipments to South Africa

Shipments to South Africa are subject to special customs and logistical conditions. By placing an order with delivery to this country, the customer expressly agrees to the following terms.

Fridam Store is not authorized to collect in advance any taxes, fees, or import duties applicable in South Africa. As a result, once the order arrives in the destination country, South African customs authorities may require the payment of VAT, import duties, taxes, and or handling fees, which are not included in the product price or shipping costs.

All such charges are the sole responsibility of the buyer, who must pay them directly to the local authorities or the designated carrier in order to receive the shipment. Fridam Store has no control over these amounts, cannot predict their value, and will not assume their payment under any circumstances, in whole or in part.

If the buyer refuses the order, fails to pay customs charges, or does not complete the procedures required by the authorities or the carrier, the shipment may be held, abandoned, destroyed, or returned without any right to a refund, compensation, or reshipment.

Additionally, orders shipped to South Africa are not refundable or returnable. Once the order has been shipped, there is no possibility of cancellation, return, or refund, regardless of the reason.

The customer fully assumes all risks associated with international shipping, including but not limited to delays, customs inspections, losses, theft, damage, holds, or incidents occurring during transport or at destination. Fridam Store is not responsible for any of these situations once the order has been dispatched.

By completing a purchase with delivery to South Africa, the customer declares that they have read, understood, and accepted all the conditions set out above.

We recommend that international buyers inform themselves in advance about the import regulations of their country to avoid any inconvenience.