Refund policy

RETURN AND REFUND POLICY

We have a 14-day return policy, which means that you have 14 days from the date of receipt of your item to request a return, only where required by applicable law or where the conditions set out in this policy are met.

The item must be returned in the same condition in which it was received, unused, with all tags and seals intact, and in its original packaging. Proof of purchase or receipt will be required.

To initiate a return, you must contact us at info@fridamstore.com. Returns may only be sent to the address provided by Fridam Store following the express approval of the return request.

Returns that have not been previously requested and approved will not be accepted.

Return Shipping and Customs Costs

All shipping costs associated with a return shall be borne entirely by the buyer, including, where applicable, customs duties, import taxes, fees, or any other charges associated with returning the product.

If a returned package arrives at Fridam Store and is subject to customs duties, import taxes, or other fees, the shipment will automatically be refused and no refund will be issued, regardless of the reason for the return.

Fridam Store shall not be responsible under any circumstances for such costs or for any payments required by customs authorities or shipping carriers.

If Fridam Store is required to pay any customs or import-related charges in connection with a return, the amount paid will be deducted from the refund issued to the customer.

Partial Returns Not Permitted

In order to prevent speculative practices, particularly in relation to products whose market value may fluctuate over time, returns must always be made in full.

Partial returns of products consisting of multiple items will not be accepted. For example, a customer may not return a single card from a product containing multiple cards or other items.

The entire product and all of its components must be returned in full for the return request to be considered.

For any questions regarding returns, please contact us at fridamstore@gmail.com.

DAMAGE AND ISSUES

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you have received an incorrect item.

All orders are properly protected and packaged using materials designed to minimize the risk of damage during transportation. In the event of damage, clear, immediate, and verifiable evidence must be provided, including photographs of the packaging and the product at the time of opening.

Claims that cannot be verified, that are inconsistent with the evidence provided, or that contradict the condition of the packaging will not be accepted.

For sealed products such as booster boxes or booster packs, once the seal has been opened or removed, the item will no longer be eligible for return under any circumstances.

EXCEPTIONS / NON-RETURNABLE ITEMS

Returns are not accepted in the following circumstances:

  • Sealed products that have been opened or tampered with.

  • Pre-order items, which cannot be cancelled or refunded before delivery, except where the order was placed within the previous 48 hours.

  • Damage claims submitted without sufficient evidence.

  • Any improper, abusive, or fraudulent use of the returns system.

  • Cancellations or refund requests resulting from changes in market prices, including increases or decreases in the market value of a product after purchase.

EXCHANGES

The fastest way to ensure that you receive the item you want is to return the purchased product. Once the return has been approved and processed, you may place a new order for the desired item.

We do not offer direct exchanges.

14-DAY RIGHT OF WITHDRAWAL (EUROPEAN UNION)

For goods shipped within the European Union, consumers have the right to cancel or return their order within 14 calendar days, without having to provide a reason, in accordance with applicable consumer protection legislation.

The item must be returned in the same condition in which it was received: unused, with its original packaging, seals, and tags intact, together with the corresponding proof of purchase.

This statutory right of withdrawal does not apply to orders shipped outside the European Union.

ORDERS TO THE UNITED STATES, CANADA AND COUNTRIES OUTSIDE THE EU

For orders shipped to the United States, Canada, and other countries outside the European Union, there is no automatic statutory right of withdrawal, except where otherwise required by applicable local law.

Returns will only be accepted within 14 days of receipt in the following circumstances:

  • Clear and verifiable discrepancies between the product described and the product received.

  • Serious defects that were not disclosed in the product listing and are properly documented.

International shipping costs are non-refundable, except in cases where an error by Fridam Store can be clearly demonstrated.

If the buyer chooses a non-Premium shipping method, Fridam Store shall not be responsible for losses, delays, or incidents occurring after the order has been dispatched.

SPECIAL CONDITIONS FOR SHIPMENTS TO SOUTH AFRICA

Due to the logistical and customs complexities associated with shipments to South Africa, special conditions apply. By placing an order for delivery to South Africa, the customer expressly agrees to the following terms:

1. Cancellations, Returns and Refunds

Orders shipped to South Africa are non-cancellable, non-returnable, and non-refundable.

Once an order has been dispatched, it cannot be cancelled, returned, or refunded, regardless of the reason.

2. Taxes, Duties and Customs

Fridam Store is not authorized to collect in advance any taxes, fees, or import duties applicable in South Africa.

Any VAT, customs duty, import tax, customs clearance fee, or other charge imposed by local authorities is not included in the product price or shipping costs and shall be the sole responsibility of the buyer.

Fridam Store has no control over these charges, cannot predict their amount, and shall not be responsible for paying them, in whole or in part.

3. Refusal of the Order or Failure to Pay Customs Charges

If the buyer refuses the order, fails to pay customs charges, or fails to complete any procedures required by the relevant authorities or carrier, the shipment may be held, abandoned, destroyed, or returned.

In such circumstances, the buyer shall not be entitled to a refund, compensation, or replacement shipment.

4. International Shipping Risk

The customer assumes full responsibility for the risks associated with international shipping, including, without limitation, delays, customs inspections, holds, loss, theft, or damage occurring during transportation or at the destination.

Fridam Store shall not be responsible for such incidents once the order has been dispatched.

5. Delivery

Delivery times to South Africa are not guaranteed, as they depend on customs procedures and the local carrier.

Fridam Store has no control over these processes and cannot intervene in or expedite them.

REFUNDS

We will notify you once we have received and inspected your return and will inform you whether your refund has been approved or rejected.

If approved, the refund will automatically be issued to your original payment method within up to 10 business days. Please note that your bank or card issuer may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@fridamstore.com.

CANCELLATIONS

Pre-Order Items

Pre-order products may be modified or cancelled free of charge within the first 48 hours after the purchase is made.

After this period, pre-order/reserved products may have already been processed and ordered from our distributor. Therefore, any approved cancellation will be subject to a refund of 85% of the product value, with 15% retained to cover management, processing, and distribution-related costs and commitments.

By completing a purchase, the customer expressly acknowledges and accepts this cancellation and refund policy.

Any dispute or chargeback initiated in disregard of these conditions may be contested by Fridam Store using evidence of the customer's acceptance of these terms during the checkout process.

Due to the high demand for certain products, our distributors may make changes to pre-order allocations or orders. Fridam Store reserves the right to cancel or modify any pre-order item where necessary due to changes, shortages, or other circumstances affecting availability from our distributors.

In-Stock Items

Orders for in-stock items may be cancelled within 12 hours of the purchase being made.